Free Same-Day Ottawa Delivery On Orders Before 1 PM – Free Delivery Worldwide 250+ Orders – Premium Parts – B2B Discounts.

Refund & Return Policy
At Phone Ninja Parts Ottawa, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, our Refund & Return Policy allows you to return products that meet the following conditions:
1. Eligibility for Return
- Returns must be requested within 7 days from the date of delivery.
- Products must be unused and in original condition, including all packaging, labels, and accessories.
- Products that have been installed, damaged, or altered in any way are not eligible for return.
2. Return Process
- To initiate a return, please contact our customer service team at support@phonepartsninja.com with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send the product back to us.
3. Return Shipping
- Customers are responsible for the return shipping costs.
- We recommend using a tracked shipping service to ensure your return is safely delivered.
- Please note that we are not responsible for lost or damaged return shipments.
4. Refunds
- Upon receiving the returned item in its original, unused condition, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 business days.
- Please note that shipping fees are non-refundable.
5. Exchanges
- We do not offer direct exchanges. If you would like to receive a different product, please return the original item for a refund and place a new order.
6. Non-Returnable Items
- Certain items, such as custom orders or products marked as final sale, are non-returnable.
- Consumables, such as adhesive or cleaning products, are also not eligible for return.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a full refund or send a replacement at no additional cost.
8. Contact Us
For any questions or concerns about our Refund & Return Policy, please contact us:
- Email: support@phonepartsninja.com
- Phone: (613) 879-3933
Thank you for shopping with Phone Ninja Parts Ottawa!