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Refund & Return Policy

At Phone Ninja Parts Ottawa, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, our Refund & Return Policy allows you to return products that meet the following conditions:

1. Eligibility for Return

  • Returns must be requested within 7 days from the date of delivery.
  • Products must be unused and in original condition, including all packaging, labels, and accessories.
  • Products that have been installed, damaged, or altered in any way are not eligible for return.

2. Return Process

  • To initiate a return, please contact our customer service team at support@phonepartsninja.com with your order number and reason for return.
  • Once your return is approved, you will receive instructions on how to send the product back to us.

3. Return Shipping

  • Customers are responsible for the return shipping costs.
  • We recommend using a tracked shipping service to ensure your return is safely delivered.
  • Please note that we are not responsible for lost or damaged return shipments.

4. Refunds

  • Upon receiving the returned item in its original, unused condition, we will process your refund.
  • Refunds will be issued to the original payment method within 5-7 business days.
  • Please note that shipping fees are non-refundable.

5. Exchanges

  • We do not offer direct exchanges. If you would like to receive a different product, please return the original item for a refund and place a new order.

6. Non-Returnable Items

  • Certain items, such as custom orders or products marked as final sale, are non-returnable.
  • Consumables, such as adhesive or cleaning products, are also not eligible for return.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a full refund or send a replacement at no additional cost.

8. Contact Us

For any questions or concerns about our Refund & Return Policy, please contact us:

Thank you for shopping with Phone Ninja Parts Ottawa!