At Phone Ninja Parts Ottawa, we are committed to delivering your orders quickly and safely. Below are the details of our Shipping Policy:

1. Shipping Locations We offer shipping to all countries listed at checkout. For inquiries about other locations, please contact our customer support team.

2. Processing Time All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Options & Delivery Times

• Same-Day Delivery: Available for Ottawa orders placed before 1 PM (Monday to Friday).

• Next-Day Delivery: Available for orders placed after 1 PM (Monday to Friday) within Ottawa.

• Standard Shipping: For orders outside Ottawa, shipping times typically range from 2-7 business days, depending on the destination.

4. Shipping Fees

• Shipping fees are calculated at checkout based on the shipping method and destination.

• Free Shipping:

  • Orders over $100 within Ottawa qualify for free shipping.

  • Orders over $250 worldwide qualify for free shipping.

5. Tracking Information Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your order through the shipping carrier’s website.

6. Shipping Delays While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather, customs, or carrier-related issues. We are not responsible for any delays caused by the shipping carrier.

7. Lost or Damaged Packages If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. Please note that we are not responsible for any shipping damages that occur once the package has been delivered.

8. Incorrect Shipping Information If incorrect shipping information is provided, please notify us immediately. We are not responsible for packages that are delayed or not delivered due to incorrect or incomplete address details.

9. Contact Us For any questions or concerns about shipping, please contact us:

Email: support@phonepartsninja.com

Phone: (613) 879-3933

Thank you for shopping with Phone Ninja Parts Ottawa! We appreciate your business and look forward to serving you.