At Phone Ninja Parts Ottawa, we stand behind the quality of our products and are committed to providing our customers with reliable phone parts. All products purchased from our store come with a warranty.

Warranty Coverage

This warranty applies to manufacturing defects in materials. If a product is found to be defective within the warranty period, we will offer a replacement or refund at our discretion.

What’s Covered?

• Defective parts due to manufacturing faults

• Non-functional components upon arrival

What’s Not Covered?

• Any issues arising after installation

• Physical damage, accidental damage, or improper installation

• Damage caused by liquid, fire, or other external factors

• Normal wear and tear

• Modifications, tampering, or unauthorized repairs

• Issues arising from software, firmware updates, or compatibility problems

How to Claim Warranty

To initiate a warranty claim, please follow these steps:

1. Contact Us – Email our support team at support@phonepartsninja.com with your order number and a description of the issue.

2. Provide Proof – Include photos or videos of the defective item to help us assess the issue.

3. Return Authorization – If approved, we will provide return instructions for the defective item.

4. Processing – Once we receive and inspect the returned item, we will process a replacement or store credit.

Additional Notes

• Customers are responsible for return shipping costs unless the item is found to be defective upon arrival.

• Warranty claims are subject to approval and may require additional verification.

• The replacement product will be covered under the original warranty period, which does not reset upon replacement.

We value your trust and aim to provide the best quality products. If you have any questions regarding our warranty policy, feel free to contact us at [Your Contact Information].